Support for Parents

Support for Families during the Coronavirus Outbreak

Please click here for the general support for families web page.

The Families Information Service offer a free confidential advice line providing guidance and emotional support on any aspect of parenting or family life. Find their information here. 


Supporting dyslexia at home

Download the information pack (here) to find out more about:

  • Tips for learning in lockdown
  • Top tips for reading
  • Help choosing the right books
  • Free resources
  • Other useful websites 


Please click here for the May Stroud Newsletter. This contains details about:

  • CAMHS (Child and Adolescent Mental Health Service)
  • GHLL (Gloucestershire Healthy Living and learning)
  • Gloucestershire Families Directories 
  • The Door
  • GDASS (Gloucestershire Domestic Abuse Support Service) Find more on support for domestic abuse here. 
  • GL11 Community Hub
  • Allsorts


Please click here for the April Stroud Newsletter. This contains details about:

  • Gloucestershire Family Information Service
  • ICON - Babies cry you can cope
  • Kingfisher Treasure Seekers
  • The Way to Wellbeing
  • Home Start - Bump Start / Best Start / Mothers in Mind


Please click here for the March Stroud Newsletter. This contains deatils about:

  • Gloucestershire Young Carers
  • Inspyre Plus
  • GDASS (Gloucestershire Domestic Abuse Support Service)
  • CMAS (Community Mentoring and Support)
  • Community Family Care
  • The Door
  • Home Start
  • Allsorts
  • Stroud District Foodbank


Medication for Vulnerable and Isolated Residents

Jenkins Taxi have kindly offered to deliver medication to vulnerable and isolated residents in the Cam and Dursley area. Please call 01453 542346. 


Mental Health Support

Early Intervention & Prevention Support:  TiC+ services will continue as normal where possible, however, face to face counselling will be temporarily suspended. Counsellors will be providing young people a choice of counselling support through phone, online text chat or video chat.  

Parents can continue to receive online text-chat support from the TiC+ Parent Support and Advice Line via; the Freephone service has been temporarily suspended.


Electricity Meters

Those at home self isolating may be worried about going out and being able to top up their meters and could be using more power than normal because they are home. If people can they should ask friends and family to help, but some may not be able to.

If they contact the numbers below, the supplier will send 2 weeks of power to you or similar.

  • BRITISH GAS  If you’re unable to do this, and you haven’t got anyone to help you, please call 0330 100 0303 Monday to Friday, 9am-5pm and we’ll help you.
  • EDF  Call 0330 200 5110 We also operate a friendly, non-disconnection policy on most meters. So if you run out of credit after 6pm your electricity will not go off until 9am the next day. This operates from 6pm to 9am Monday to Friday, 6pm on Saturday and any time on a Sunday or Bank Holiday, until 9am the next day
  • EON If your meter falls below 50p of emergency credit for electricity, or if you’re off supply for gas, you need to contact us and we will send an engineer to your home. It’s important to remember that any credit we issue will need to be repaid in order to reinstate customers’ energy supply.  0345 052 000

•        For electricity customers, where the meter is outside your property, we’ll put enough credit on the meter to ensure you remain on-supply throughout your self-isolation period.

•        Where the meter is inside, we’ll leave a meter key at your doorstep, make contact with you, and check the key works before leaving the property.

•        For gas customers, where the meter is outside, we’ll supply a maximum of £5 credit (this an industry restriction) and will also send a card in the post containing extra credit.

•        Where the meter is inside, we'll still attend the property and supply a maximum of £5 credit and send a card in the post with additional credit

  • N POWER  Call 0800 073 3000  No further details on the website.
  • SCOTTISH POWER  Please call us on 0800 027 0072.
  • SSE  call us on 0345 600 2006 (Monday to Friday: 8am-8pm; Saturday: 9am-6pm; Sunday: 9am-5pm) so we can work out how to help. Our call centre might be busier than usual, but bear with us. Once you’re through we’ll review your individual situation and talk you through the options.

This isn’t all suppliers but it’s the main big ones. The others should have something similar in place as Ofgen have said they should.